Knowledge BaseWhy do I need Autopilot? GuidanceWhy should I use Autopilot instead of email to assign tasks?

Why should I use Autopilot instead of email to assign tasks?

Using Autopilot to assign day-to-day tasks instead of sending emails have quite a few benefits:

You are not fighting for attention

Yes, we know you can flag the email as high priority but does that really make a difference? The problem is that you are adding the task you need done to a never ending barrage of messages from others: newsletters, junk mail, mails from friends and family to mention a few. Do you really want an important task to be somewhere in between all of that? Autopilot’s task dashboard is a central location where an employee can manage his work related tasks, without any distraction.

You can keep track of tasks after assigning them

Once you’ve sent an email it is gone. Not forever, but at least until the person you’ve sent it to decides to reply. You have no idea what is happening - has the request been seen, has it been sent to someone else for assistance, was it completed but you were never notified? You will have no idea, unless you send another email to try and get an update.  

Using Autopilot you will never have to wonder about what’s happening. The my requests feature will allow you to easily track everything.

You will know who’s doing what

If you’re assigning tasks via email while trying to manage a team it’s impossible to know what is currently assigned to whom. And, if you can’t answer that simple question you’re not really managing the team after all, are you?

Autopilot’s monitoring abilities will allow you to know exactly what is currently assigned to whom.

You will be able to dictate the process that should be followed

More often than not a task is part of a bigger process. Current mail applications do not allow you to enforce this in any way. You have to be the workflow engine yourself. You simply can’t create a task and know that once it is done, the next person in the process will automatically be assigned a task to complete their bit. Using Autopilot you will be able to set up a workflow to ensure things happen in exactly the order you want it to.

You will be able to report on tasks

Which tasks are currently assigned to whom? How many quotes are currently awaiting approval? How many queries do we get on average per month from our customers? You should be able to answer these questions if you’re managing a team or business. And the reality is that you can’t if you're using mechanisms such as email. Using Autopilot you can set up custom reports to accomplish this.